ck55 Privacy Policy

This Privacy Policy ("Policy") describes how ck55 ("ck55", "we", "us", "our") collects, processes, uses, stores and protects the personal data of individuals ("you", "User", "Player") who access or use the ck55 online gaming and sports betting platform available at ck 55.onl (the "Platform").

ck55 is committed to protecting the privacy of all players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. We handle your personal data with the highest standards of care and in accordance with internationally recognised data protection principles.

This Policy applies to all personal data collected through the ck55 Platform, including data submitted during account registration, during deposit and withdrawal transactions, during gameplay, through customer support interactions, and through your use of the ck55 website and any associated mobile interface.

By creating a ck55 account or continuing to use the Platform after this Policy has been updated, you confirm your acceptance of its terms. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to request account closure.

ck55 collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration Data

When you create a ck55 account you are required to provide: your full legal name, date of birth, email address, mobile phone number (Bangladesh-registered), preferred currency (BDT / ৳), and a chosen username and password. This data is mandatory — without it we cannot create or maintain your account.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer ("KYC") process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also collect a recent utility bill or bank statement for address verification, and in some cases a selfie photograph for biometric identity-matching purposes.

2.3 Financial & Transaction Data

We collect information relating to your deposits and withdrawals, including payment method identifiers (such as your registered bKash, Nagad, Rocket or Upay mobile number), transaction amounts in BDT (৳), transaction timestamps, and transaction reference numbers. We do not store full payment instrument credentials such as full card numbers or mobile banking PINs.

2.4 Gameplay & Betting Data

We record your gaming activity on the Platform, including games played, bet amounts, win/loss outcomes, session durations, and any responsible gaming tools you have activated (such as deposit limits or self-exclusion requests).

2.5 Communications Data

If you contact ck55 support via live chat, email ([email protected]), or WhatsApp, we retain a record of those communications including the content of messages, timestamps, and any attachments provided.

2.6 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration, and device identifiers. This data is used for security monitoring, fraud detection, and platform performance optimisation.

2.7 Cookies & Tracking Data

We use cookies and similar tracking technologies as described in Section 8 of this Policy. This data includes session tokens, preference settings, and aggregated analytics data.

ck55 uses the personal data it collects for the following purposes:

ck55 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

ck55 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and ck55 — specifically, to provide the gaming and sports betting services you have registered to use, to process your transactions, and to maintain your account.
• Compliance with legal obligations: Processing is required to comply with anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, age-verification obligations, and any other legal duty applicable to ck55's operations.
• Legitimate interests: Processing is carried out for ck55's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services, provided those interests do not override your fundamental privacy rights.
• Consent: Where we send you optional promotional communications or use non-essential cookies, we do so only with your prior consent. You may withdraw your consent at any time by contacting ck55 support or updating your account preferences.

ck55 does not sell your personal data to any third party. We share your data only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and any other payment provider you use on the Platform, to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are independently responsible for data they hold.
• Identity verification providers: Where we engage third-party KYC or age-verification service providers to validate your identity documents, we share the relevant KYC data with those providers solely for verification purposes. These providers are contractually bound to process data only as instructed by ck55.
• Game studios: Certain technical data (such as session tokens and anonymised player identifiers) may be shared with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi to facilitate gameplay. These studios do not receive your full personal details and process data under their own privacy frameworks.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law, where we receive a valid legal order or request, or where disclosure is necessary to protect the rights, property or safety of ck55, its players, or the public.
• Fraud prevention networks: In cases of confirmed or suspected fraud, we may share relevant data with industry fraud-prevention databases and networks to protect players across the gaming ecosystem.
• Business transfers: In the event that ck55 or its business is acquired, merged with, or transferred to a third party, your personal data may form part of the assets transferred. We will take reasonable steps to ensure that your data continues to be handled in accordance with this Policy following any such transfer.

All third-party recipients of your personal data are required to maintain appropriate technical and organisational security measures and to process data only for the permitted purposes.

ck55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements. The following general retention periods apply:

Where data is retained beyond account closure solely to comply with a legal obligation, it is stored securely with access restricted to personnel who require it for that specific compliance purpose. Once the applicable retention period has expired, data is securely deleted or irreversibly anonymised.

ck55 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the ck55 Platform, ensuring that data in transit is protected from interception.
• Secure password hashing using industry-standard one-way cryptographic algorithms. ck55 does not store your password in plaintext under any circumstances.
• Access controls: Access to personal data within ck55's internal systems is restricted on a strict need-to-know basis. Personnel with access to player data are subject to confidentiality obligations.
• Fraud monitoring systems: Automated and manual monitoring tools are used to detect suspicious login activity, unusual transaction patterns, and potential account takeover attempts in real time.
• Regular security assessments: ck55 conducts periodic internal security reviews and vulnerability assessments to identify and address potential weaknesses in the Platform's infrastructure.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. ck55 cannot guarantee absolute security of data transmitted over the internet and you use the Platform at your own risk with respect to the inherent risks of internet-based data transmission. In the event of a security incident affecting your personal data, ck55 will notify you in accordance with applicable legal requirements.

You also have a role in keeping your account secure. You must maintain the confidentiality of your ck55 Login credentials and must not share your username or password with any third party. If you believe your account has been compromised, contact ck55 support immediately via live chat or at [email protected].

ck55 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform effectively and to improve your experience. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens that keep you logged in to your ck55 account during a session, security cookies for CSRF protection, and load-balancing cookies. No consent is required for strictly necessary cookies.
• Functional cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming notification preferences. They improve your experience but are not essential. You may disable them without losing core platform functionality.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the Platform, which pages and games are most popular, and where technical errors occur. This data is aggregated and does not identify individual users. Analytics cookies are only set with your consent.
• Marketing and retargeting cookies: Where you have provided consent, we may use cookies to track interactions with ck55 promotional content in order to measure campaign effectiveness. We do not share this data with third-party advertising networks for their independent marketing purposes.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that blocking strictly necessary cookies may impair core Platform functionality including your ability to log in. For detailed information on managing cookies in your browser, refer to your browser's help documentation.

As a ck55 player you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] or via live chat. We will respond to verified requests within a reasonable period and in any event within thirty (30) days of receipt.

ck55 will not charge a fee for exercising any of the above rights. Where a request is manifestly unfounded or excessive, ck55 reserves the right to charge a reasonable administrative fee or to decline the request, with a written explanation provided to you.

The ck55 Platform is strictly intended for individuals aged 18 years and above. ck55 does not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the registration process and may be repeated at any point during the account lifecycle.

If ck55 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 18, it will take immediate steps to suspend the associated account, delete the data collected, and return any funds deposited to the payment method from which they originated, subject to verification.

If you are a parent or guardian and believe that a minor in your care has registered on the ck55 Platform without your knowledge or consent, please contact us immediately at [email protected] or via live chat so that we may take the appropriate action. 18+ only.

ck55 primarily serves players located in Bangladesh and processes the majority of personal data within the region. However, certain technical infrastructure, third-party game studios, and support service providers may be located outside Bangladesh. Where personal data is transferred to jurisdictions outside Bangladesh, ck55 ensures that such transfers are subject to appropriate safeguards, which may include:

• Contractual data processing agreements that require the recipient to apply data protection standards equivalent to those described in this Policy.
• Transfers to jurisdictions that provide an adequate level of data protection as recognised by applicable data protection frameworks.
• Technical measures such as encryption and pseudonymisation that reduce the risk associated with cross-border data transfers.

For more information about the safeguards applied to any specific international transfer of your data, please contact ck55 support at [email protected].

ck55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When material changes are made, ck55 will notify registered players by email to the address on file and/or by a prominent notice on the Platform prior to the changes taking effect.

The updated Policy will display a revised effective date at the top of the document. Your continued use of the ck55 Platform following notification of material changes constitutes your acceptance of the revised Policy. If you do not agree with any change to this Policy, you should cease using the Platform and request account closure before the revised Policy takes effect.

We encourage you to review this Policy periodically. The most current version is always accessible at ck55.onl/privacy-policy.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data ck55 holds about you, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 via the in-platform live chat widget. Average first-response time is 2–5 minutes (Bangladesh Standard Time, BST UTC+6).
• Email: [email protected] (plain text only — not a clickable link). Responses within one (1) business day.
• WhatsApp: +880 1XXX-XXXXXX (WhatsApp messaging only, not voice calls).

When submitting a data rights request, please include your registered username and email address so that we may verify your identity before processing the request. ck55 will not process data rights requests from unverified individuals.

Support is available in both English and Bengali. All formal privacy-related correspondence should be submitted in English for processing efficiency. Response times are measured in Bangladesh Standard Time (BST, UTC+6).